There are a couple of ways to reset your PIN.


If you are logged in to Encore, view your account and you will see an Edit PIN option.


if you cannot login to your account you can reset your PIN from the Encore login screen provided we have your email address - you'll need your library card number/barcode:

  1. Go to the Encore login screen
  2. Click on Forget Your PIN or don't have one
  3. Enter your barcode and submit
  4. You will receive an email with a link to reset your PIN
  5. Click on the link and then follow the instructions.


Please note: PINs should be four digits.


If you have any difficulty with logging in or with your registration be sure to open a ticket or email: encoresupport@dublincity.ie and a member of support team will do their best to up and running as soon as possible.